Frequently Asked Questions
Product & Use
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b-swabs are the original microfiber beauty swab - patent pending! Our swabs are the first microfiber swab designed specifically for beauty use. Unique features include:
- Microfiber top layer - gentle and effective for eye, face, and lip touch-ups + the hypoallergenic and cleaning qualities of microfiber
- Soft foam core - extra cushion for comfort + absorbing capability to create new make-up looks or enhance makeup removal
- Reusable - strong enough to be used multiple times and with various beauty products (including acetone for nails!)
- Elongated handle - designed for precision and to reduce the tugging pressure associated with makeup touchups
- Hygienic - b-swabs can be cleaned with water and soap to reduce risk of contamination
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- bye bye smudges - Our swabs are frizz-free, multi-purpose and multi-use, with the hypoallergenic + cleaning qualities of microfiber.
- less tugs, less wrinkles - Did you know the skin in your undereye area is as thin as a tissue? We realized with all the hard tugging and wiping associated with liner and mascara touchups, wrinkles and skin damage would most definitely follow. B-swab offers a more gentle and effective approach to working with this sensitive area.
- hygienic alternative - Gone are the days of messy, frayed cotton swabs at the bottom of your bag. Our silicone case and b-swab combination are the perfect beauty touchup kit for on-the-go.
- do more with less - When used for certain beauty applications, b-swabs are more effective at picking up and applying product compared to cottons swabs and brushes. They also reach far into containers to make sure you get every last bit of product. And are effective dry or with just water.
- convenient for on-the-go - Light, compact, and versatile, b-swabs are easy to carry when you're out, at the gym, in the office, or traveling.
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We're a little biased as we faithfully carry ours everywhere, but here are some scenarios were we either were relieved to have them or wished we had:
- Out with friends or on a date, you're in the bathroom and notice something looks just a bit off; you pull out your Beauty Swab from its compact silicone case and a light touch up gives you a fresh faced look well into the evening.
- You're heading to an interview and looking to make a warm first impression. You're walking down the street and in a reflection you see you have a blotch of mascara on your eyelid, or a myriad of makeup clumped under your eye. You don't have time to wash your face, and you need something that will resolve the situation in mere seconds (without any cleaning solution!). Enter: Beauty Swab.
- The morning after an eventful night out, and you unexpectedly have to meet the world with only minutes to get ready. Beauty Swab will help you complete your desired look and replace the need for other blenders and brushes anytime you're in a pinch.
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Yes and no! It really is a matter of personal preference. We find our microfiber b-swabs perform better for on-the-go beauty needs, such as:
- removing under eye or mascara smudges
- blending creased shadow or concealer
- cleaning up lipstick or lipliner edges
- picking up eyeshadow fallout
- absorbing oily lids and skin
We prefer cotton swabs for bigger makeup removal jobs, like when you're removing your eye makeup before heading to bed, or when you need to use a swab with a rolling movement since our swabs are only meant to be used flat. We'll be introducing a cotton swab line soon - stay tuned!
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This depends on use and care. We have heard feedback from customers saying they used it 1-2 times (for heavy duty jobs, like nail art or polish cleanup) or 5-10 times (when using on-the-go, as needed).
We recommend carrying a few swabs and using them for specific purposes to extend the life of the product. For example, a swab specific to mascara and eyeliner touchups and another for cleaning up lipstick fallout.
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For small touchups, our swabs can work dry or wet with a little water (think a few drops).
For more stubborn touchups or for skin areas that are thin or sensitive, we recommend using a balm, moisturizer, or your favorite makeup remover for a more gentle touchup.
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Yes! And you'll find you will do more with less. Beauty touch-ups are needed less when you don't overuse product. They work great with creamy or tacky products, eyeshadow, and skincare.
Our swabs can also create many different makeup effects when used wet or dry. Check out our blog for inspiration!
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Our seam is designed to be skin-friendly and strong enough for multi-use. It also has a bit of an edge to help with more targeted or stubborn touchups, like when you want to flake-off dry mascara/eyeliner or create clean lines.
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Yes, the plastic handle and foam core can be recycled. Some of our customers have even repurposed the handle as a mini-spatula to get that last bit of skincare or beauty product from the container - let nothing go to waste.
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Yes, all our products are cruelty-free, meaning we do not test on animals - ever.
Shipping & Delivery
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Orders are processed within 48 hours, Monday-Friday. Orders placed on Saturdays, Sundays, and major holidays will be shipped within the following 2 business days.
Standard shipping typically takes between 3-6 business days, so you'll likely receive your package 4-10 days after placing the order.
During the holiday season, there may be shipping delays outside of our control. If you do not receive your items within 14 days, please contact us at hello@beautyswab.com. Please include your order number.
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We offer free standard shipping on orders over $50 (excluding taxes), no code needed. For all other orders, shipping is calculated at check-out based on your location and transit time preference.
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At the moment, we ship to all 50 states and Puerto Rico. We're hoping to expand to other countries soon, be sure to subscribe to our newsletter for future announcements.
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You will receive a shipment notification email with tracking information once your order has shipped.
If you have any questions or concerns, email us! hello@beautyswab.com. Please include your order number.
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If you do not receive your items within 14 days, please contact us at hello@beautyswab.com. Please include your order number. We'll work with you to make it right!
Returns & Refunds
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Beauty Swab honors a 30-day satisfaction guarantee, no reason needed. To initiate a return or exchange, please email us at hello@beautyswab.com within 30 days of placing your order. Be sure to include your order number and zip code. Note shipping charges are non-refundable once an order has been processed for shipping.
Once your return is received and inspected, we will send you a notification email with the status of your return. If approved, refunds are typically processed within 4-7 business days to the original form of payment.
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You have 30 days from the date your order was placed to initiate a refund request.
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We carefully inspect all packages prior to shipping. If you receive missing, damaged, or incorrect items, please let us know within 5 days of receiving your package.
We will need the following information:
- Order number
- Zipcode
- Photo of items received
- Photo of packaging (for damaged or missing items)
You can email us at hello@beautyswab.com.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.